ELLA Black Midi Dress
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|
Ask a question
We give $1 from every sale with i=Change©
The ELLA Dress is a stunning black staple. It has a flattering chic cut that emphasises the feminine form without revealing too much. This dress is perfect for work, a night out paired with some high heels or easily worn as a day time casual piece with some sneakers. Super versatile and comfortable, you need this one in your wardrobe!
- Black colour
- Invisible zip at back
- Stretch fabric
- Side split
- Easy to travel with, does not crease
- Fully lined
- Model is 180 cm tall & wears a size 8
- Fabric Composition: 77% Polyester, 21% Rayon, 2% Elastine | Lining: 95% Polyester, 5% Elastine
- Care: Cold gentle hand wash separately. Do not soak, bleach or wring. Do not tumble dry. Line dry in shade. Cool iron under cloth inside out.
| SIZE GUIDE | XS | S | M | L |
|---|---|---|---|---|
| AU | 6 | 8 | 10 | 12 |
| UK | 6 | 8 | 10 | 12 |
| US | 2 | 4 | 6 | 8 |
| EURO | 34 | 36 | 38 | 40 |
| Bust (CM) | 81.5 | 84 | 89 | 94 |
| Waist (CM) | 62.5 | 65 | 70 | 75 |
| Hips (CM) | 89 | 91.5 | 96.5 | 101.5 |
AUSTRALIA
Standard Shipping FREE 2-5 Business day delivery
Express Shipping $12.95 AUD 1-2 Business day delivery
Same Day Courier Delivery $25.00 AUD Melbourne, Australia Metro Area Only, Mon-Fri delivery
REST OF THE WORLD
Standard Shipping FREE 10+ Business Day delivery - note there are major delays due to COVID and shipments could take up to 14+ days with standard shipping
Express Shipping $39.95 AUD 1-5 Business days delivery depending on location
- All Packages are delivered via AusPost, DHL, Toll or other Courier Services.
- You will be provided with a tracking number for your package with the shipping confirmation email from where you will be able to track your order delivery status.
- Orders placed before 4 pm (AEST) Monday - Friday (excluding national holidays) will usually be dispatched on the day you place your order or within 1-2 business days from the day you place your order.
- Please provide a mobile number at checkout so we can contact you to ensure all your information is correct, if need be.
- We recommend using a work address for business day deliveries.
- We do not deliver International orders to P.O. Boxes, all courier packages require a signature on delivery. If you located in a county in the UAE please provide an address which is not a P.O Box.
- If we are delivering to an apartment complex, please ensure it is safe to leave the package in letterbox or with the building concierge. If it is not safe to leave please put down a different address for package delivery. PLEASE NOTE - we are not liable for missing packages if they are delivered and deemed safe to leave in your letterbox or at building concierge by the delivery driver.
- Please note - the "Same Day Delivery Service" is ONLY available to customers located within the Melbourne, Australia Metro area for a Monday - Friday delivery.
- Please make sure to place all same day delivery requests prior to 3 pm AEST.
- If you have chosen the "Same Day Delivery Service" as a shipping method & if you have requested for your order to be delivered to a business address please be mindful of business operating hours and the time you place your order. Please DO NOT place any "Same Day Delivery Service" orders after 1:00 pm AEST if delivery is being made to a business address.
- We will not be sending out an invoice with your order - you will receive an electronic copy of your invoice/purchase record, so please make sure to keep a copy of it.
- Please note, Matea Designs is not responsible for the loss of goods in transit or stolen goods from your delivery address once safely delivered by courier. We will not be held liable for money compensation or refund of goods for loss by courier or stolen goods. As a merchant, we will provide a valid tracking number for all orders, once the order is shipped the liability of delivery is in the trusted hands of our courier affiliates. Once again please be mindful of the delivery address, if it is not a safe address and there is a risk of goods being stolen i.e apartment building or shared mailbox spaces please use a different delivery address or P.O. Box.
Customs and Duties:
Your order may be subject to import tax, duties or customs which may be levied once your shipment reaches your country. Matea Designs is not responsible for charges imposed by your country. You will be responsible for paying any charges for customs clearance. Please contact your local customs office for information on these charges as we cannot predict what they may be. Please note, by law, we are required to disclose the full dollar value of your purchase invoice on the customs invoice when sending our packages internationally.
Transit Times:
Matea Designs is not responsible for delays in shipping. Please note that delivery of your package relies on how fast it passes through customs or post office delays during peeks times, i.e Christmas period. From time to time customs can hold up a package for several weeks and we have no control over this and cannot predict how long this can take.
Refused Shipments:
Should you refuse your package you will be responsible for all shipping, taxes, duties, and customs charges. This amount will be subtracted from your refund.
AINE Khaki Midi Dress
5 Reviews
|
2 answered questions
We give $1 from every sale with i=Change©
The stunning AINE midi dress is the perfect mix between classy and sexy. The fabric has a lot of stretch to it making ultra comfortable and easy for different body shapes. It's perfect for day to night wear for an occasion. This beauty is great for work also, pair it with our BONNY blazer and you're a set boss babe. It has a very feminine and flattering cut. It's a best seller so we are repeating the style, be sure not to miss this one!
- Khaki colour
- Invisible zip at back
- Stretch fabric
- Fully detachable stretch belt detail with gold buckle
- Easy to travel with, does not wrinkle
- Model is 177cm tall & wears a size 8
- Fabric Composition: 35% Viscose, 60% Polyester, 5% Elastine
- Care: Cold gentle hand wash separately. Do not soak, bleach or wring. Do not tumble dry. Line dry in shade. Cool iron under cloth
- NOTE: We have had to change the belt clip slightly from the original due to stock availability [refer to picture no.3 for belt clip]. Gold hardware clip detailing may rust over time if put in water, please avoid putting gold clip in water when hand washing the belt.
| SIZE GUIDE | XS | S | M | L |
|---|---|---|---|---|
| AU | 6 | 8 | 10 | 12 |
| UK | 6 | 8 | 10 | 12 |
| US | 2 | 4 | 6 | 8 |
| EURO | 34 | 36 | 38 | 40 |
| Bust (CM) | 81.5 | 84 | 89 | 94 |
| Waist (CM) | 62.5 | 65 | 70 | 75 |
| Hips (CM) | 89 | 91.5 | 96.5 | 101.5 |
AUSTRALIA
Standard Shipping FREE 2-5 Business day delivery
Express Shipping $12.95 AUD 1-2 Business day delivery
Same Day Courier Delivery $25.00 AUD Melbourne, Australia Metro Area Only, Mon-Fri delivery
REST OF THE WORLD
Standard Shipping FREE 10+ Business Day delivery - note there are major delays due to COVID and shipments could take up to 14+ days with standard shipping
Express Shipping $39.95 AUD 1-5 Business days delivery depending on location
- All Packages are delivered via AusPost, DHL, Toll or other Courier Services.
- You will be provided with a tracking number for your package with the shipping confirmation email from where you will be able to track your order delivery status.
- Orders placed before 4 pm (AEST) Monday - Friday (excluding national holidays) will usually be dispatched on the day you place your order or within 1-2 business days from the day you place your order.
- Please provide a mobile number at checkout so we can contact you to ensure all your information is correct, if need be.
- We recommend using a work address for business day deliveries.
- We do not deliver International orders to P.O. Boxes, all courier packages require a signature on delivery. If you located in a county in the UAE please provide an address which is not a P.O Box.
- If we are delivering to an apartment complex, please ensure it is safe to leave the package in letterbox or with the building concierge. If it is not safe to leave please put down a different address for package delivery. PLEASE NOTE - we are not liable for missing packages if they are delivered and deemed safe to leave in your letterbox or at building concierge by the delivery driver.
- Please note - the "Same Day Delivery Service" is ONLY available to customers located within the Melbourne, Australia Metro area for a Monday - Friday delivery.
- Please make sure to place all same day delivery requests prior to 3 pm AEST.
- If you have chosen the "Same Day Delivery Service" as a shipping method & if you have requested for your order to be delivered to a business address please be mindful of business operating hours and the time you place your order. Please DO NOT place any "Same Day Delivery Service" orders after 1:00 pm AEST if delivery is being made to a business address.
- We will not be sending out an invoice with your order - you will receive an electronic copy of your invoice/purchase record, so please make sure to keep a copy of it.
- Please note, Matea Designs is not responsible for the loss of goods in transit or stolen goods from your delivery address once safely delivered by courier. We will not be held liable for money compensation or refund of goods for loss by courier or stolen goods. As a merchant, we will provide a valid tracking number for all orders, once the order is shipped the liability of delivery is in the trusted hands of our courier affiliates. Once again please be mindful of the delivery address, if it is not a safe address and there is a risk of goods being stolen i.e apartment building or shared mailbox spaces please use a different delivery address or P.O. Box.
Customs and Duties:
Your order may be subject to import tax, duties or customs which may be levied once your shipment reaches your country. Matea Designs is not responsible for charges imposed by your country. You will be responsible for paying any charges for customs clearance. Please contact your local customs office for information on these charges as we cannot predict what they may be. Please note, by law, we are required to disclose the full dollar value of your purchase invoice on the customs invoice when sending our packages internationally.
Transit Times:
Matea Designs is not responsible for delays in shipping. Please note that delivery of your package relies on how fast it passes through customs or post office delays during peeks times, i.e Christmas period. From time to time customs can hold up a package for several weeks and we have no control over this and cannot predict how long this can take.
Refused Shipments:
Should you refuse your package you will be responsible for all shipping, taxes, duties, and customs charges. This amount will be subtracted from your refund.
MADISON White Midi Dress
Write a review
|
Ask a question
We give $1 from every sale with i=Change©
The stunning MADISON Dress is chic yet sexy but revealing too much. With gorgeous fabric and gold clip detailing at front, this dress can we worn to an occasion, night out or during the day with some flat shoes. A classic must have cut with a twist for any wardrobe.
- White colour
- Invisible zip at back
- Stretch fabric
- Gold hardware clip detailing at front
- Easy to travel with, does not wrinkle
- Small split at center back
- Fully lined
- Model is 180 cm tall & wears a size 8
- Fabric Composition: 77% Polyester, 21% Rayon, 2% Elastane | Lining: 95% Polyester, 5% Elastane
- Care: Cold gentle hand wash separately. Do not soak, bleach or wring. Do not tumble dry. Line dry in shade. Cool iron under cloth. Avoid putting gold hardware clip detailing in water when washing to avoid rusting. It is recommended to hand wash only whilst avoiding gold clips thouching water.
- FIT NOTES: If you have a shorter torso we recommend going a size down, if your body shape is petite or you prefer a tighter fit we recommend going a size down also.
- NOTE: Gold hardware clip detailing may rust over time if put in water, please avoid putting gold clips in water when hand washing.
| SIZE GUIDE | XS | S | M | L |
|---|---|---|---|---|
| AU | 6 | 8 | 10 | 12 |
| UK | 6 | 8 | 10 | 12 |
| US | 2 | 4 | 6 | 8 |
| EURO | 34 | 36 | 38 | 40 |
| Bust (CM) | 81.5 | 84 | 89 | 94 |
| Waist (CM) | 62.5 | 65 | 70 | 75 |
| Hips (CM) | 89 | 91.5 | 96.5 | 101.5 |
AUSTRALIA
Standard Shipping FREE 2-5 Business day delivery
Express Shipping $12.95 AUD 1-2 Business day delivery
Same Day Courier Delivery $25.00 AUD Melbourne, Australia Metro Area Only, Mon-Fri delivery
REST OF THE WORLD
Standard Shipping FREE 10+ Business Day delivery - note there are major delays due to COVID and shipments could take up to 14+ days with standard shipping
Express Shipping $39.95 AUD 1-5 Business days delivery depending on location
- All Packages are delivered via AusPost, DHL, Toll or other Courier Services.
- You will be provided with a tracking number for your package with the shipping confirmation email from where you will be able to track your order delivery status.
- Orders placed before 4 pm (AEST) Monday - Friday (excluding national holidays) will usually be dispatched on the day you place your order or within 1-2 business days from the day you place your order.
- Please provide a mobile number at checkout so we can contact you to ensure all your information is correct, if need be.
- We recommend using a work address for business day deliveries.
- We do not deliver International orders to P.O. Boxes, all courier packages require a signature on delivery. If you located in a county in the UAE please provide an address which is not a P.O Box.
- If we are delivering to an apartment complex, please ensure it is safe to leave the package in letterbox or with the building concierge. If it is not safe to leave please put down a different address for package delivery. PLEASE NOTE - we are not liable for missing packages if they are delivered and deemed safe to leave in your letterbox or at building concierge by the delivery driver.
- Please note - the "Same Day Delivery Service" is ONLY available to customers located within the Melbourne, Australia Metro area for a Monday - Friday delivery.
- Please make sure to place all same day delivery requests prior to 3 pm AEST.
- If you have chosen the "Same Day Delivery Service" as a shipping method & if you have requested for your order to be delivered to a business address please be mindful of business operating hours and the time you place your order. Please DO NOT place any "Same Day Delivery Service" orders after 1:00 pm AEST if delivery is being made to a business address.
- We will not be sending out an invoice with your order - you will receive an electronic copy of your invoice/purchase record, so please make sure to keep a copy of it.
- Please note, Matea Designs is not responsible for the loss of goods in transit or stolen goods from your delivery address once safely delivered by courier. We will not be held liable for money compensation or refund of goods for loss by courier or stolen goods. As a merchant, we will provide a valid tracking number for all orders, once the order is shipped the liability of delivery is in the trusted hands of our courier affiliates. Once again please be mindful of the delivery address, if it is not a safe address and there is a risk of goods being stolen i.e apartment building or shared mailbox spaces please use a different delivery address or P.O. Box.
Customs and Duties:
Your order may be subject to import tax, duties or customs which may be levied once your shipment reaches your country. Matea Designs is not responsible for charges imposed by your country. You will be responsible for paying any charges for customs clearance. Please contact your local customs office for information on these charges as we cannot predict what they may be. Please note, by law, we are required to disclose the full dollar value of your purchase invoice on the customs invoice when sending our packages internationally.
Transit Times:
Matea Designs is not responsible for delays in shipping. Please note that delivery of your package relies on how fast it passes through customs or post office delays during peeks times, i.e Christmas period. From time to time customs can hold up a package for several weeks and we have no control over this and cannot predict how long this can take.
Refused Shipments:
Should you refuse your package you will be responsible for all shipping, taxes, duties, and customs charges. This amount will be subtracted from your refund.
ALICE Leopard Print Skirt
Write a review
|
2 answered questions
We give $1 from every sale with i=Change©
The gorgeous boho chic ALICE skirt is a great option for every body shape. It is very flattering and super comfortable, a perfect option if you are looking for an item that can be matched with loads of different pieces in your wardrobe. Wear it with a beautiful shirt or any crop and pair with a jacket for a complete look. This flowy number is one not to overlook, comfortable chic is what every woman needs.
- Leopard print
- Front split
- Front button detailing (you can button up or unbutton the front to your liking)
- Elasticated waist
- Maxi or 3/4 length depending on your height
- The perfect item for travel folds up easily with minimal creasing
- Model is 175cm tall & wears a size 8
- Fabric Composition: Main 97% Polyester, 3% Elastic
- Care: Cold gentle hand wash separately. Do not soak, bleach or wring. Do not tumble dry. Line dry in shade. Cool iron over cloth inside out.
| SIZE GUIDE | XS | S | M | L |
|---|---|---|---|---|
| AU | 6 | 8 | 10 | 12 |
| UK | 6 | 8 | 10 | 12 |
| US | 2 | 4 | 6 | 8 |
| EURO | 34 | 36 | 38 | 40 |
| Bust (CM) | 81.5 | 84 | 89 | 94 |
| Waist (CM) | 62.5 | 65 | 70 | 75 |
| Hips (CM) | 89 | 91.5 | 96.5 | 101.5 |
AUSTRALIA
Standard Shipping FREE 2-5 Business day delivery
Express Shipping $12.95 AUD 1-2 Business day delivery
Same Day Courier Delivery $25.00 AUD Melbourne, Australia Metro Area Only, Mon-Fri delivery
REST OF THE WORLD
Standard Shipping FREE 10+ Business Day delivery - note there are major delays due to COVID and shipments could take up to 14+ days with standard shipping
Express Shipping $39.95 AUD 1-5 Business days delivery depending on location
- All Packages are delivered via AusPost, DHL, Toll or other Courier Services.
- You will be provided with a tracking number for your package with the shipping confirmation email from where you will be able to track your order delivery status.
- Orders placed before 4 pm (AEST) Monday - Friday (excluding national holidays) will usually be dispatched on the day you place your order or within 1-2 business days from the day you place your order.
- Please provide a mobile number at checkout so we can contact you to ensure all your information is correct, if need be.
- We recommend using a work address for business day deliveries.
- We do not deliver International orders to P.O. Boxes, all courier packages require a signature on delivery. If you located in a county in the UAE please provide an address which is not a P.O Box.
- If we are delivering to an apartment complex, please ensure it is safe to leave the package in letterbox or with the building concierge. If it is not safe to leave please put down a different address for package delivery. PLEASE NOTE - we are not liable for missing packages if they are delivered and deemed safe to leave in your letterbox or at building concierge by the delivery driver.
- Please note - the "Same Day Delivery Service" is ONLY available to customers located within the Melbourne, Australia Metro area for a Monday - Friday delivery.
- Please make sure to place all same day delivery requests prior to 3 pm AEST.
- If you have chosen the "Same Day Delivery Service" as a shipping method & if you have requested for your order to be delivered to a business address please be mindful of business operating hours and the time you place your order. Please DO NOT place any "Same Day Delivery Service" orders after 1:00 pm AEST if delivery is being made to a business address.
- We will not be sending out an invoice with your order - you will receive an electronic copy of your invoice/purchase record, so please make sure to keep a copy of it.
- Please note, Matea Designs is not responsible for the loss of goods in transit or stolen goods from your delivery address once safely delivered by courier. We will not be held liable for money compensation or refund of goods for loss by courier or stolen goods. As a merchant, we will provide a valid tracking number for all orders, once the order is shipped the liability of delivery is in the trusted hands of our courier affiliates. Once again please be mindful of the delivery address, if it is not a safe address and there is a risk of goods being stolen i.e apartment building or shared mailbox spaces please use a different delivery address or P.O. Box.
Customs and Duties:
Your order may be subject to import tax, duties or customs which may be levied once your shipment reaches your country. Matea Designs is not responsible for charges imposed by your country. You will be responsible for paying any charges for customs clearance. Please contact your local customs office for information on these charges as we cannot predict what they may be. Please note, by law, we are required to disclose the full dollar value of your purchase invoice on the customs invoice when sending our packages internationally.
Transit Times:
Matea Designs is not responsible for delays in shipping. Please note that delivery of your package relies on how fast it passes through customs or post office delays during peeks times, i.e Christmas period. From time to time customs can hold up a package for several weeks and we have no control over this and cannot predict how long this can take.
Refused Shipments:
Should you refuse your package you will be responsible for all shipping, taxes, duties, and customs charges. This amount will be subtracted from your refund.
ZENOBIA Pearl White Long Sleeve Shirt
3 Reviews
|
1 answered question
We give $1 from every sale with i=Change©
The classic and elegant woman fashion ZENOBIA shirt is a perfect buy for any body shape. It is a versatile fashion shirt that can be worn day to night - pair it with denim, midi shorts, high waist pants or a pencil skirt for work. The beautiful neck detail can be worn in many different ways - do buttons all the way up for a high neck look or tie the bow in a different shape. A timeless piece & a wardrobe must have!
- Pearl white colour
- Bell sleeve detailing with wide cuffs
- Three button detail at neck collar | Can be worn done up at the collar
- Front neck detailing | Button-up neckline with a front tie detail
- Model is 165 cm tall & wears a size 6
- Fabric Composition: 100% Polyester
- Care: Cold gentle hand wash separately. Do not soak, bleach or wring. Do not tumble dry. Line dry in shade. Cool iron inside out
| SIZE GUIDE | XS | S | M | L |
|---|---|---|---|---|
| AU | 6 | 8 | 10 | 12 |
| UK | 6 | 8 | 10 | 12 |
| US | 2 | 4 | 6 | 8 |
| EURO | 34 | 36 | 38 | 40 |
| Bust (CM) | 81.5 | 84 | 89 | 94 |
| Waist (CM) | 62.5 | 65 | 70 | 75 |
| Hips (CM) | 89 | 91.5 | 96.5 | 101.5 |
AUSTRALIA
Standard Shipping FREE 2-5 Business day delivery
Express Shipping $12.95 AUD 1-2 Business day delivery
Same Day Courier Delivery $25.00 AUD Melbourne, Australia Metro Area Only, Mon-Fri delivery
REST OF THE WORLD
Standard Shipping FREE 10+ Business Day delivery - note there are major delays due to COVID and shipments could take up to 14+ days with standard shipping
Express Shipping $39.95 AUD 1-5 Business days delivery depending on location
- All Packages are delivered via AusPost, DHL, Toll or other Courier Services.
- You will be provided with a tracking number for your package with the shipping confirmation email from where you will be able to track your order delivery status.
- Orders placed before 4 pm (AEST) Monday - Friday (excluding national holidays) will usually be dispatched on the day you place your order or within 1-2 business days from the day you place your order.
- Please provide a mobile number at checkout so we can contact you to ensure all your information is correct, if need be.
- We recommend using a work address for business day deliveries.
- We do not deliver International orders to P.O. Boxes, all courier packages require a signature on delivery. If you located in a county in the UAE please provide an address which is not a P.O Box.
- If we are delivering to an apartment complex, please ensure it is safe to leave the package in letterbox or with the building concierge. If it is not safe to leave please put down a different address for package delivery. PLEASE NOTE - we are not liable for missing packages if they are delivered and deemed safe to leave in your letterbox or at building concierge by the delivery driver.
- Please note - the "Same Day Delivery Service" is ONLY available to customers located within the Melbourne, Australia Metro area for a Monday - Friday delivery.
- Please make sure to place all same day delivery requests prior to 3 pm AEST.
- If you have chosen the "Same Day Delivery Service" as a shipping method & if you have requested for your order to be delivered to a business address please be mindful of business operating hours and the time you place your order. Please DO NOT place any "Same Day Delivery Service" orders after 1:00 pm AEST if delivery is being made to a business address.
- We will not be sending out an invoice with your order - you will receive an electronic copy of your invoice/purchase record, so please make sure to keep a copy of it.
- Please note, Matea Designs is not responsible for the loss of goods in transit or stolen goods from your delivery address once safely delivered by courier. We will not be held liable for money compensation or refund of goods for loss by courier or stolen goods. As a merchant, we will provide a valid tracking number for all orders, once the order is shipped the liability of delivery is in the trusted hands of our courier affiliates. Once again please be mindful of the delivery address, if it is not a safe address and there is a risk of goods being stolen i.e apartment building or shared mailbox spaces please use a different delivery address or P.O. Box.
Customs and Duties:
Your order may be subject to import tax, duties or customs which may be levied once your shipment reaches your country. Matea Designs is not responsible for charges imposed by your country. You will be responsible for paying any charges for customs clearance. Please contact your local customs office for information on these charges as we cannot predict what they may be. Please note, by law, we are required to disclose the full dollar value of your purchase invoice on the customs invoice when sending our packages internationally.
Transit Times:
Matea Designs is not responsible for delays in shipping. Please note that delivery of your package relies on how fast it passes through customs or post office delays during peeks times, i.e Christmas period. From time to time customs can hold up a package for several weeks and we have no control over this and cannot predict how long this can take.
Refused Shipments:
Should you refuse your package you will be responsible for all shipping, taxes, duties, and customs charges. This amount will be subtracted from your refund.
ZENOBIA Pearl White Long Sleeve Shirt
Regular price
$159.00
| SIZE GUIDE | XS | S | M | L |
|---|---|---|---|---|
| AU | 6 | 8 | 10 | 12 |
| UK | 6 | 8 | 10 | 12 |
| US | 2 | 4 | 6 | 8 |
| EURO | 34 | 36 | 38 | 40 |
| Bust (CM) | 81.5 | 84 | 89 | 94 |
| Waist (CM) | 62.5 | 65 | 70 | 75 |
| Hips (CM) | 89 | 91.5 | 96.5 | 101.5 |
AUSTRALIA
Standard Shipping FREE 2-5 Business day delivery
Express Shipping $12.95 AUD 1-2 Business day delivery
Same Day Courier Delivery $25.00 AUD Melbourne, Australia Metro Area Only, Mon-Fri delivery
REST OF THE WORLD
Standard Shipping FREE 10+ Business Day delivery - note there are major delays due to COVID and shipments could take up to 14+ days with standard shipping
Express Shipping $39.95 AUD 1-5 Business days delivery depending on location
- All Packages are delivered via AusPost, DHL, Toll or other Courier Services.
- You will be provided with a tracking number for your package with the shipping confirmation email from where you will be able to track your order delivery status.
- Orders placed before 4 pm (AEST) Monday - Friday (excluding national holidays) will usually be dispatched on the day you place your order or within 1-2 business days from the day you place your order.
- Please provide a mobile number at checkout so we can contact you to ensure all your information is correct, if need be.
- We recommend using a work address for business day deliveries.
- We do not deliver International orders to P.O. Boxes, all courier packages require a signature on delivery. If you located in a county in the UAE please provide an address which is not a P.O Box.
- If we are delivering to an apartment complex, please ensure it is safe to leave the package in letterbox or with the building concierge. If it is not safe to leave please put down a different address for package delivery. PLEASE NOTE - we are not liable for missing packages if they are delivered and deemed safe to leave in your letterbox or at building concierge by the delivery driver.
- Please note - the "Same Day Delivery Service" is ONLY available to customers located within the Melbourne, Australia Metro area for a Monday - Friday delivery.
- Please make sure to place all same day delivery requests prior to 3 pm AEST.
- If you have chosen the "Same Day Delivery Service" as a shipping method & if you have requested for your order to be delivered to a business address please be mindful of business operating hours and the time you place your order. Please DO NOT place any "Same Day Delivery Service" orders after 1:00 pm AEST if delivery is being made to a business address.
- We will not be sending out an invoice with your order - you will receive an electronic copy of your invoice/purchase record, so please make sure to keep a copy of it.
- Please note, Matea Designs is not responsible for the loss of goods in transit or stolen goods from your delivery address once safely delivered by courier. We will not be held liable for money compensation or refund of goods for loss by courier or stolen goods. As a merchant, we will provide a valid tracking number for all orders, once the order is shipped the liability of delivery is in the trusted hands of our courier affiliates. Once again please be mindful of the delivery address, if it is not a safe address and there is a risk of goods being stolen i.e apartment building or shared mailbox spaces please use a different delivery address or P.O. Box.
Customs and Duties:
Your order may be subject to import tax, duties or customs which may be levied once your shipment reaches your country. Matea Designs is not responsible for charges imposed by your country. You will be responsible for paying any charges for customs clearance. Please contact your local customs office for information on these charges as we cannot predict what they may be. Please note, by law, we are required to disclose the full dollar value of your purchase invoice on the customs invoice when sending our packages internationally.
Transit Times:
Matea Designs is not responsible for delays in shipping. Please note that delivery of your package relies on how fast it passes through customs or post office delays during peeks times, i.e Christmas period. From time to time customs can hold up a package for several weeks and we have no control over this and cannot predict how long this can take.
Refused Shipments:
Should you refuse your package you will be responsible for all shipping, taxes, duties, and customs charges. This amount will be subtracted from your refund.
