Delivery

AUSTRALIA

Standard Shipping: $8 AUD - delivered in 3-5 business days from dispatch date.

Express Shipping: $15 AUD - delivered in 1-2 business days from dispatch date.

USA

Standard Shipping: $28 USD - This is a delivered duties paid fee, no surprise fees when the package arrives we take care of all the duties and taxes imposed. Delivered in 5-8 business days from dispatch date.

Express Shipping: $70 USD - This is a delivered duties paid fee, no surprise fees when the package arrives we take care of all the duties and taxes imposed. Delivered in 3-5 business days from dispatch date.

REST OF THE WORLD

Standard Shipping: $20 AUD - delivered in 8-12 business days from dispatch date.

If you choose standard shipping, your package will be handed over to your local postal service once it arrives in your country. If delivery is attempted while you’re not home, please check for any notices left behind by the delivery person. Packages that are not collected from the postal office within ~10–12 business days will be returned to us.

Express Shipping: $40 AUD - delivered in 3-5 business days from dispatch date.

  • All Packages are delivered via Australia Post, DHL, UPS, Toll or other major courier services. 
  • You will be provided with a tracking number for your package with the shipping confirmation email from where you will be able to track your order delivery status.
  • Orders placed before 4 pm (AEST) Monday - Friday (excluding national holidays) will usually be dispatched within 1-2 business days from the day you place your order. In peak season time or during sale promotion times, dispatch can be slightly delayed. If you need your package as a matter of priority we recomment emailing us at info@mateadesigns.com.au and we will do our best to prioritise your order. 
  • Please provide a mobile number at checkout so we can contact you to ensure all your information is correct, if needed. 
  • If we are delivering to an apartment complex, please ensure it is safe to leave the package in the letterbox or with the building concierge. If it is not safe to leave, please put down a different address for package delivery. PLEASE NOTE, we are not liable for missing packages if they are delivered and deemed safe to leave in your letterbox or at the building concierge by the delivery driver. 
  • We will not be sending out an invoice with your order - you will receive an electronic copy of your purchase record, so please make sure to keep a copy of it.
  • Please note, Matea Designs is not responsible for the loss of goods in transit or stolen goods from your delivery address once safely delivered by courier. We will not be held liable for money compensation or refund of goods for loss by courier or stolen goods. As a merchant, we will provide a valid tracking number for all orders, once the order is shipped the liability of delivery is in the trusted hands of our courier affiliates. Once again please be mindful of the delivery address, if it is not a safe address and there is a risk of goods being stolen i.e apartment building or shared mailbox spaces please use a different delivery address or P.O. Box.
Customs and Duties: 
Your order may be subject to import tax, duties or customs which may be levied once your shipment reaches your country. Matea Designs is not responsible for charges imposed by your country. You will be responsible for paying any charges for customs clearance. Please contact your local customs office for information on these charges as we cannot predict what they may be. Please note, by law, we are required to disclose the full dollar value of your purchase invoice on the customs invoice when sending our packages internationally.

Transit Times:
Matea Designs is not responsible for delays in shipping. Please note that delivery of your package relies on how fast it passes through customs or post office delays during peeks times, i.e Christmas period. From time to time customs can hold up a package for several weeks and we have no control over this and cannot predict how long this can take.
  
Refused Shipments:
Should you refuse your package you will be responsible for all shipping, taxes, duties, and customs charges. This amount will be subtracted from your refund.