FAQ


DO YOU HAVE A SIZE GUIDE?
All of our sizing is in Australian sizing

We always make a note of what size our model is wearing and her height, to help our customers determine what size they may be.

If a style runs small or large to size, we will make a note about this and recommend to go up or down a size.

You can review our size chart here 

 


 

DO I NEED TO SET UP AN ACCOUNT BEFORE PURCHASING?
No, you don't need to set up an account, you can choose to checkout as a Guest instead.

We do recommend creating an account as this will allow you to move through the checkout process faster on your next purchase with us, with your address details and email preferences saved along with your order history. 

 


 

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept payment by PayPal, Credit Card (Visa, Mastercard or AMEX) ZipPay & AfterPay.

All prices are shown in Australian dollars (AUD) and include 10% GST (Goods and Services Tax). Customers purchasing outside of Australia will not be charged GST. 

 


 

WHICH COUNTRIES DO YOU DELIVER TO?
We deliver worldwide, within Australia and overseas. 

 


 

GARMENT CARE
Please follow the wash instructions on your clothing - for example, if your clothing specifies dry clean only we recommend using a specialist dry cleaner.

If you have not followed the wash instructions as tagged on your clothing and your clothing is damaged we cannot accept a return. 

To ensure that you prolong the life and condition of your garments we recommend cold hand wash using a delicate soap for all of our garments. Garments which beading or other hardware detailing, we recommend dry specialist clean ONLY. 

 


FAIR WEAR AND TEAR
If a button falls off or zip breaks after you wear your clothing due to fair wear and tear, we cannot accept a return.

 


WHAT ARE YOUR PRE-ORDER TERMS?
When an item is in high demand we often place it on pre-order, which means you pay for the item in full and we'll reserve your size for you.

If you order other items with your pre-order your parcel will only be sent when your pre-order has also arrived (i.e. all items will be sent to you together). If you would prefer your non pre-order item to be sent straight away, please place a separate order.

 


 

HOW DO I KNOW IF AN ITEM IS IN STOCK?
All items are in stock unless displayed as Sold Out. If you have an item in your Shopping Bag awaiting payment, it may still be purchased by another customer until you have completed your order.

If you have purchased an item and on the very rare occasion it is out of stock, we will contact you immediately to arrange an agreeable alternative item, backorder or full refund.

 


 

HOW MUCH DUTIES AND TAXES WILL I HAVE TO PAY?

We are not responsible for any taxes or import duties imposed on items delivered outside Australia. If you are unsure about this, please contact your local Customs Office.

 


 

CAN I CHANGE MY ORDER ONCE IT HAS BEEN PLACED?

Please contact us immediately (within 1 hour) of making your purchase if you wish to change your order. After this timeframe we are unable to change or cancel orders. 

 


 

WILL I RECEIVE AN INVOICE/ORDER RECEIPT WITH MY ORDER?

We are moving to being a paperless business, hence you will not receive a physical receipt with your order in the mail. We do however send an electronic invoice/order confirmation which lists all item/s purchased & all relevant purchase information. 

 


 

WHERE DO I PUT MY PROMOTIONAL CODE ON CHECKOUT WHEN USING MOBILE?

Once you have placed all items you want to purchase in cart, click checkout. This will take you to a screen where you will need to put your shipping details into. Before populating your shipping information, click on "show order summary" at top of page - this dropdown will list all the items in your cart as well as give you the option to put in a discount code. Please see example below:

 

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